The rule
The Wedding Pass is one payment for one wedding. Nothing renews, so there is nothing to cancel. If you ask within 14 days of the purchase, we refund it in full, even if you have already used it.
How to ask
- Email support@preptowed.com from the address you paid with, or include it in the message. The order number from your receipt helps but is not required.
- Or use the link in your Paddle receipt email, or paddle.net, to ask Paddle directly.
Paddle, who sold you the Pass, sends the refund to the card or account you paid with. Banks usually show it within 5 to 10 business days.
What happens after a refund
The Pass features lock again the next time the planner checks your Pass. Your plan stays in your browser, and every free feature keeps working. If your RSVP link is live, it keeps working too. If you published a wedding website, it goes offline; what you wrote for it stays in your plan.
After 14 days
We don’t refund a change of mind after 14 days. If something you paid for doesn’t work, write to us: we will fix it or refund you.
Your rights where you live
EU and UK: this policy gives you at least your 14-day right of withdrawal. Australia: it does not affect your rights under the Australian Consumer Law.
Wherever you live, this policy adds to your rights under local law; it never takes them away.